Privacy Policy | ecofriendlytherapist

Lath Law

About

Durga Menon is a Psychodynamic Psychotherapist and Nature-based Practitioner. She provides psychotherapy services and collaborations.

We are committed to safeguarding user privacy and handling personal data in accordance with applicable data protection and privacy laws. We seek to ensure that personal data remains secure, confidential, and used only for clearly defined and lawful purposes. Where feasible, we adopt technical and organisational measures that support user control over their personal data and promote transparency in how information is processed.

This Privacy Policy (“Policy or Privacy Policy”) helps explain our practices with respect to the personal data that we process. If you have any questions about this Policy or on processing of your personal data, please contact psychotherapywithdurga@gmail.com.

By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy. Remember that your use of our Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use

Objectives

Durga Menon offers individual psychotherapy services specifically one to one therapy sessions that last 45 minutes. She works in collaboration with others to run workshops and support groups as mentioned here.

The Services are designed for use exclusively by consenting adults, for their personal non-commercial use and is provided only for general wellness purposes. It does not replace medical diagnosis, treatment or clinical assessment.

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” or sensitive personal information under applicable data privacy laws, rules or regulations.

This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

Personal Data

Categories of Personal Data We Collect

This chart details the categories of Personal Data that we collect, the purposes for which they are collected and with whom we disclose such information:

Category of Personal Data (bio data, contact details, risk form and reasons for using therapeutic services)

Business or Commercial Purpose(s) for Collection

Categories of Third Parties With Whom We Disclose this Personal Data

Profile or Contact Data such as first and last name, email, phone number, and unique identifiers.

Providing, Customizing and Improving the Services
Marketing the Services
Corresponding with You

Service Providers
Advertising Partners
Business Partners
Parties You Authorize, Access or Authenticate

Device/IP Data such as IP address, device ID, domain server, mobile related data, and type of device/ operating system/ browser used to access the Services.

Providing, Customizing and Improving the Services
Marketing the Services
Corresponding with You
Service Providers
Business Partners

Parties You Authorize, Access or Authenticate

Web Analytics such as web page interactions, referring webpage/source through which you accessed the Services, non-identifiable request IDs, and statistics associated with the interaction between device or browser and the Services.

Providing, Customizing and Improving the Services
Marketing the Services
Corresponding with You
Service Providers
Business Partners

Parties You Authorize, Access or Authenticate

Social Network Data such as email, phone number, user name, IP address, and device ID.

Providing, Customizing and Improving the Services
Marketing the Services
Corresponding with You
Service Providers
Advertising Partners
Business Partners

Parties You Authorise, Access or Authenticate

Health Data such as medical conditions, weight, height, health or exercise activity monitoring, genetic data, or any information concerning a consumer’s health, including information about a mental or physical health condition or diagnosis.

Providing, Customizing and Improving the Services
Marketing the Services
Corresponding with You
Service Providers
Advertising Partners
Business Partners
Parties You Authorize, Access or Authenticate

Inferences Drawn From Other Personal Data Collected such as attributes, user behavior, and predispositions.

Providing, Customizing and Improving the Services
Marketing the Services
Corresponding with You
Service Providers
Advertising Partners
Business Partners
Parties You Authorize, Access or Authenticate

Other Permitted Purposes for Processing Personal Data

In addition, each of the above referenced categories of Personal Data may be collected, used, and disclosed with the government, including law enforcement, or other parties to meet certain legal requirements and enforcing legal terms including: fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities; protecting the rights, property or safety of you, [Short name] or another party; enforcing any agreements with you; responding to claims that any posting or other content violates third-party rights; and resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice or obtaining your consent.

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and disclose it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not disclose such data in a manner that could identify you.

Important: Privacy Preserving Design of the App

The following key points summarise the Service’s privacy preserving design and our privacy preserving data handling processes:

No personal data is stored on secure servers and databases are encrypted and monitored. Access logs are maintained.
We conduct regularly audits on our servers and processes.
Health data is processed solely for educational/wellness purposes.
We do not use health data for targeted advertising, profiling, or behavioural tracking.
We do not use health personal data for marketing or promotional purposes.

Data Processing of Minors (individuals under the age of 18 years)

Our Services are intended solely for individuals who are at least 18 years of age. The Services are not directed to, and must not be used by or on behalf of, minors. You must not provide any information relating to a minor or a child, including your own child, through the Services.

If we learn we have collected personal information from a child/minor, we will delete that information as quickly as possible. If you believe that a minor may have provided us personal information, please contact us at psychotherapywithdurga@gmaill.com.

Your Rights and Controls

You have specific rights concerning the Personal Data that you provide us, including the ability to modify the information, withdraw consent, and ensure your grievances are addressed.

Below are the details of these rights and how to exercise them:

Personal Data rights and control

Description

Data review, access, modification

You have the right to review, access, modify or delete Personal Data. We reserve the right of age verification and/or consent recordal in such cases. Please note that modifications or erasures may lead to loss of user’s previous health and wellness data present on their device and may compromise use of the Services.

Withdrawal of consent

You can opt out of the Services by uninstalling the App from your device. You can also withdraw your consent by emailing us at psychotherapywithdurga@gmail.com after which we will delete all your personal data within 30 days of withdrawal request. You may request a copy of the data which we have collected at any given point of time before the data is deleted.

Language of policy

Users may request to access translated copies of this Privacy Policy by contacting: psychotherapywithdurga@gmail.com

Grievance redressal

For any questions, complaints, or concerns about the processing of your personal data or this privacy policy, you can contact us at: psychotherapywithdurga@gmail.com

Your Duties

As required under applicable data protection laws, you have the following duties:

To comply with the provisions of all applicable laws while exercising rights under the law and this Policy;
To ensure not to impersonate another person while providing personal data for a specified purpose;
To ensure not to suppress any material information while providing personal data under this Policy;
To ensure not to register a false or frivolous grievance or complaint to us or the Data Protection Board; and
To furnish only such information as is verifiably authentic, while providing consent, using the App or exercising rights under this Policy.

Data Sharing

Personal data is not sold or commercially disclosed. Personal data may be shared only with:

Our employees, consultants, advisers, and agents insofar as reasonably necessary and in relation to the fulfilment of the purpose for which the information is sought for while maintaining confidentiality.
Service providers who assist in protecting and securing our systems.
Where required by law, courts orders or where ordered by the government pursuant to provisions of the law;
For research/education/statistical purposes in de-identified or aggregated form;
Successors or assigns to whom we may assign or transfer our functions in whole or in part.

Technical and Organisational Measures

We ensure security and safety of personal data by adopting reasonable data protection practices, measures, procedures such as internal policies, adherence to code of conduct, data security techniques and privacy principles. Our employees or consultants responsible for handling personal data on behalf of us are mandated to follow ethical code of conduct when processing personal data which is considered sensitive and hence classified as confidential.

We have implemented physical and cyber security safeguards. Transmission channels are encrypted, and access to information is restricted to authorized individuals only on a need-to-know basis for the fulfilment of purposes set out herein.

Any incidents of data breaches will be reported to – psychotherapywithdurga@gmail.com, to Data Protection Board of India and affect users, as required under applicable law.

Retention

All personal data is retained only for a minimum duration of time to fulfil the specified purposes for which they were collected, for Service functionality and as may be prescribed under applicable law and/or to comply with regulatory requirements. Parents/legal guardians may request deletion of personal data at any time. Data retained for security compliance may be held for the mandated period even after account deletion.

Links to Other Websites and/ or Applications

The website may contain links to other third-party sites and/or applications. We are not responsible for the content and privacy practices of those third-party websites. We are not responsible for protection and privacy of information shared by users on those third-party applications while accessing them through links from the App.

Cookies are small files transferred to the hard drive of your device that enable us to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current activity on the Website, which allows us to improve the Website. We may use cookies to help us compile aggregated and anonymized data about the traffic on the Website so that we can offer better experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Changes to Privacy Policy

We reserve the right to change, alter, modify, update or add terms in this privacy policy when it may deem necessary. Changes to the Policy will be specifically notified to you on the Services and your consent will be sought. The changes will apply from the date of change.

Grievance Redressal

For complaints, grievances, exercising rights or questions about this Privacy Policy please contact: psychotherapywithdurga@gmail.com.

We will address grievances under our grievance redressal mechanism within a reasonable period not exceeding ninety (90) days, and will ensure effective and timely resolution of such grievances.

Jurisdiction and dispute resolution

Governing law. This Policy shall be governed by and constructed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the courts at Courts of Kerala.

Disputes. In case any dispute cannot be resolved amicably at the first instance, the dispute shall be referred to a sole Arbitrator appointed by DM Psychotherapy. The arbitration will be governed by the Arbitration and Conciliation Act, 1996. The venue of such arbitration shall be at Courts of Kerala and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction.

Other terms

If any provision of these Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms of Use shall continue to be in full force and effect.

psychotherapywithdurga@gmail.com